Motivational factors and the hospitality industry: Reading answers

The passage opens

Answers 27–40

1. 27

   Hotel managers need to know what would encourage good staff to remain.

   F: Deery Matching features

2. 28

   The actions of managers may make staff feel they shouldn't move to a different employer.

   D: Ng and Sorensen Matching features

3. 29

   Little is done in the hospitality industry to help workers improve their skills.

   B: Lucas Matching features

4. 30

   Staff are less likely to change jobs if cooperation is encouraged.

   D: Ng and Sorensen Matching features

5. 31

   Dissatisfaction with pay is not the only reason why hospitality workers change jobs.

   C: Maroudas et al. Matching features

6. 32

   One reason for high staff turnover in the hospitality industry is poor morale.

   YES Yes / No / Not Given

7. 33

   Research has shown that staff have a tendency to dislike their workplace.

   NO Yes / No / Not Given

8. 34

   An improvement in working conditions and job security makes staff satisfied with their jobs.

   NO Yes / No / Not Given

9. 35

   Staff should be allowed to choose when they take breaks during the working day.

   NOT GIVEN Yes / No / Not Given

10. 36

    restaurants Note completion

11. 37

    performance Note completion

12. 38

    turnover Note completion

13. 39

    goals Note completion

14. 40

    characteristics Note completion

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