IELTS · Part 2 · Cambridge 17 — Test 4
Hotel Management: Listening answers
Answers to questions 11–20 (10 in all), each with why it is right.
Sit it first, then check
Hear the recording and answer in the exam interface, timed as on the day.
Answers 11–20
- 11
Many hotel managers are unaware that their staff often leave because of
A: a lack of training. Multiple choice
- 12
What is the impact of high staff turnover on managers?
A: an increased workload Multiple choice
- 13
What mistake should managers always avoid?
A: failing to treat staff equally Multiple choice
- 14
What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?
C: a rise in spending per customer Multiple choice
- 15
The Sun Club
A: improving relationships and teamwork Matching features
- 16
The Portland
C: providing career opportunities Matching features
- 17
Bluewater Hotels
B: offering incentives and financial benefits Matching features
- 18
Pentlow Hotels
C: providing career opportunities Matching features
- 19
Green Planet
B: offering incentives and financial benefits Matching features
- 20
The Amesbury
A: improving relationships and teamwork Matching features
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